This comprehensive 90-hour, 19-week program will prepare students to handle patient encounters, patient customer service and other areas related to intake and the coordination of a patient’s healthcare experience.  This program covers important background information on the healthcare profession including: interpersonal skills; patient confidentiality; medical ethics and law; medical terminology; basics of insurance billing and coding; telephone techniques; scheduling appointments and medical records management.  Additional key program topics include: customer service; referral/transfer services; resource scheduling; patient check-in; admission; registration; revenue cycle & information systems; statistical reporting; customer satisfaction and retention; leadership and management and other relevant topics.

National Certification: Students who complete this program would be eligible to sit for the National Association of Healthcare Access Management (NAHAM) Certified Healthcare Access Associate (CHAA) national certification exam

* Please note: This program is not eligible for Pell Grant or Stafford Loans (FAFSA). Please click here to view other types of assistance.

Enrollment Requirements:

• WorkKeys® testing*
• High school diploma or HSE (High School Equivalency)
• 90% in class attendance
• BCI and FBI background check*

*May be additional cost

• Attend an information session
• For WorkKeys® test information, visit the ACT® website.
• Register for ACT’s free WorkKeys online test prep materials.
• For free WorkKeys practice tests visit the OhioMeansJobs website.

• Call hotline 513.771.8881
• Diamond Oaks: Contact Vernocia Johnson, Supervisor johnsonv@greatoaks.com or Colleen Baldwin, Secretary 513.612.7003 baldwinc@greatoaks.com

Information Sessions are held at Diamond Oaks Career Campus.  All sessions are at 6:00 pm.
December 10, 2019
January 7, 2020

The Patient Access and Registration Professional program is offered at Great Oaks by Condensed Curriculum International (CCI). Since 1993, CCI has supported schools in communities nationwide with educational programs focused on healthcare and other in-demand disciplines.